Due to the collectible nature of our items, we do not accept returns. Every effort is made to ensure clarity and transparency about the condition of the items. Kindly examine all photos and the product description prior to placing your order.

Toys marketed as brand new and unopened are being sold as collectibles. Unfortunately, we have no means to test the toy.

If you obtain a product that is either defective or damaged beyond what is indicated on the product page, kindly reach out to our Customer Service team within 7 days of receiving the item. We determine each request on a case by case basis. In these instances, return postage and handling costs are at the expense of the customer.

We will initiate your refund within 10 business days using the original payment method. Please keep in mind that it may take several days for your bank to process the refund. (All refunds do not include postage costs). If you have not received your return after 14 business days, please reach out to us at twice.as.loved.toys@gmail.com